The client company, a large pizza franchise, was bogged down by a sales reporting process that relied heavily on manual intervention, an ad hoc "oral history," and, at its core, an antiquated COBOL-based application. Their IT staff needed help documenting the existing process, identifying its current weaknesses, and moving toward a streamlined, web-based workflow.

To achieve these goals, I worked onsite at the client's corporate headquarters, conducting a series of stakeholder interviews and contextual inquiries with key team members. I compiled all my findings into a comprehensive report, which I then used to inform a list of high-level use cases and an initial class diagram illustrating the objects comprising the new system. I am now working on the Design phase of the project and will be creating detailed task flows and schematics based upon the work completed to date.

Note: Client identity has been concealed due to the confidential nature of this work in progress.